โ20-05-2024 11:39 AM
I have a Pixel 7, which according to Three's website should have VoLTE support. However I don't have the setting where it should be (see here). Is there anything that can be done to get this setting?
Solved! Go to Solution.
โ20-05-2024 12:08 PM
@igbooo Have you looked t this help article?: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
โ20-05-2024 12:08 PM
@igbooo Have you looked t this help article?: https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
โ20-05-2024 12:26 PM
I have, my phone has support for 4G and 5G under preferred network type, iemi.info displays support for LTE-FDD 800, the Three compatibility tool says VoLTE is supported.
โ20-05-2024 13:14 PM
@igbooo So are you saying that the phone will not work whichever of those you select?
โ20-05-2024 16:33 PM
The setting should appear as in this screenshot but it doesn't as seen here.
โ21-05-2024 18:31 PM
Does 4G Calling not work with a SMARTY SIM in your Pixel handset, @igbooo?
I don't think a VoLTE setting option is always presented in the handset settings app - it does seems to depend on the network profile the service provider is using for the handset.
โ21-05-2024 19:21 PM
No it doesn't work, the screenshots that I've linked show the setting isn't even there. I did wonder if it was a carrier issue which is why I came here, but it seems a mystery ๐
โ20-05-2024 16:08 PM
Have you checked that itโs compatible on Smarty ?
Although Smarty is owned by Three, you should check the compatibility with Smarty, just in case there are differences between the two networks.
โ20-05-2024 16:35 PM
As far as I can tell from conversation with support agents, it should be. It'd make sense to as well given its a less than 2yr old Google flagship. As far as I can see there isn't a definitive list of what is supported by Smarty that isn't just listed in the above support article, which links to Three's compatibility tool.
โ26-05-2024 00:17 AM - edited โ26-05-2024 00:18 AM
HI @igbooo ๐
Take a look at my post:-
https://community.smarty.co.uk/t5/chats-hacks/can-t-make-receive-calls-not-necessarily-a-network-pro...
If your phone is capable of VoLTE/WiFiCalling then it will probably be down to provider 'restricted/controlled' Firmware on your phone.
There is a fix for this, which is to 'Flash' your phone to an unbranded Firmware, but you have to do your homework.
Hope this helps x