Payment renewed. Now saying failed yet money gone from bank
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โ06-10-2024 14:24 PM
Got a message about payment not received. Set up new payment. Payment taken from bank , payment showing on smarty app....then I get text saying payment failed .....something not right . Is it a scam ?
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โ06-10-2024 18:33 PM
@AndrewW_2749244 The main point is - do you have mobile service? If payment had failed totally, you would be cut off without service.
Other than that - exactly as advised by @Rebekah_150
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โ06-10-2024 16:45 PM
I would need to access your account to assist you further and I do not have access to it on this platform, if you contact our customer care team they can assist https://smarty.co.uk/contact available daily from 8am โ 8pm.

