Text message from smarty

[SimonHi_2379476]

Hi. I keep getting your payment hasn't renewed due to payment failure every month but when I go on dashboard theres no issue... saying next payment will be in may. Also bank has taken payment 

[AndyPandy]

One thing you might want to do, at least until you get this fixed, is top up your SMARTY account in-store. You can find out how to do this here:

Topping up your account balance in store via PayPoint | SMARTY Help Centre

You can then use the credit you have purchased to pay your monthly plan. I usually add enough to cover one or two months, I do find it helps with my budgeting having this option as well.

Best of luck in finding a solution to the issue you are facing 🙂

[MSF]

@AndyPandy But surely that would add a layer of inconvenience for the OP. The main issue is that his money is being applied to the account and his service is not interrupted - he can check easily on his account dashboard without visiting any shops.

[AndyPandy]

Not doubting that - it was simply a suggestion for until this issue is solved.

[MSF · Accepted solution]

@SimonHi_2379476 You will need to let them know via web chat.

This is the Community Forum and we are customers ike you - we cannot look at account details.