Pac code not working customer service shocking

[RobertH_1970330]

Been with smarty for one week and will be  ending contract finding it impossible to switch my old number with smarty shocking customer service just dribbling the same message repeatedly. 

[MSF · Accepted solution]

Hello @RobertH_1970330 . I see that you have posted this text in a different thread and a couple of us have replied there.

[KellyD]

Hi I'm new here and struggling to find where I post a question. I would like to leave but when I request a pac it says "sorry somthing has gone wrong, to access your pac, please contact support" is that here? What do I do? 

[MSF]

@KellyD  No, it isn't here because we are not Smarty staff (generally) and so cannot get into your account.

Go to https://smarty.co.uk/contact and you will see how to get in touch with the Support Team.

[Jonatha_2384762]

Just got sim and had given pac code to save old number! They have sent me a new number ffs?

[MSF]

@Jonatha_2384762 When you activate a new sim, it has a random number allocated.

After activation, you then request a port-in of your old number and it should be changed on the next business day https://help.smarty.co.uk/en/articles/7172594-when-will-my-number-be-transferred