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Out of plan add on won’t convert to account balance

Ski_Sunday
SMARTY Rookie
SMARTY Rookie

Can anyone shed any light on why my out of plan add on(£5) won’t convert to account balance to cone of my next monthly bill?

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

Is this perhaps one to take up with Customer Support?

They all be able to look at your account and see what has happened.