Old number ported and activated, but doesn't work

[MariekeV_453828]

As per title. Smarty has told me my old 3 number has successfully been transferred to my Smarty SIM. But when calling my old number, it says the number is not in use. 

The old SIM has been disabled.

I have restarted my phone multiple times but still nothing.  What gives? 

[Chalkychap · Accepted solution]

You'll probably need to contact SMARTY help & support for assistance with this issue, @MariekeV_453828.

Community members can't look at customer accounts, nor can they contact the SMARTY number porting team. To speak to customer services, visit https://smarty.co.uk/contact, and scroll down to "start a conversation" - the advisers work 8am - 8pm all week.