Not Recieving calls

[DavidTr_1881840]

Hi. I ported my number from sky about 4 hours ago.A went well.Have conformation  email. All perfect outgoing calls text etc but cannot receive any calls? I have tried rebooting but no luck

[Ntangler]

Good old me too post. Ported over from BT today, but not getting any SMS through.

[Chalkychap · Accepted solution]

It could be a split-port @DavidTr_1881840. Have you tried: 

1. Network reset your handset? 
2. Removing the SIM card, turning OFF the handset for at least 30 minutes, before putting the SIM back?

Otherwise, you might need assistance from the support team via online web chat:
https://smarty.co.uk/contact/

The agents work 8am - 8pm daily.

[MartinP_2389456]

Excellent answer. I had same problem reset network settings then it worked correctly Chalkychap thank you

[MSF]

Is your dashboard showing correct number? Isyour number correct in phone settings?

[WayneMa_2093130]

I'm getting the same issue regretting joining these already should have went with voxi or giff gaff