I would like to change my existing smarty number to new one without cancelling my existing plan?

[NavinaV_2077583]

Smarty deals good but customer chat option is awful and tiresome.

[MSF]

@NavinaV_2077583 There is a reason that you need to go through web chat with the Support Team. Normally, you cannot simply decide to change your number unless there is a good reason and they will want to know a bit more about that before offering such a change.

[JodieC]

Hi @NavinaV_2077583 

If you would like a new number to replace your current SMARTY number you will need to contact our webchat team. Please see here: 

https://smarty.co.uk/contact

I hope this helps!😊

[NavinaV_2077583]

I find the chat options exhausting frustrating , especially if you have more than one question at  a time or complex. I am angry that I did not get the results that I was looking for; smarty may good with deals but their customer service is awful.