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I would like to change my existing smarty number to new one without cancelling my existing plan?

NavinaV_2077583
SMARTY Pioneer
SMARTY Pioneer
 
4 REPLIES 4

JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi @NavinaV_2077583 

If you would like a new number to replace your current SMARTY number you will need to contact our webchat team. Please see here: 

https://smarty.co.uk/contact

I hope this helps!😊

I find the chat options exhausting frustrating , especially if you have more than one question at  a time or complex. I am angry that I did not get the results that I was looking for; smarty may good with deals but their customer service is awful.

NavinaV_2077583
SMARTY Pioneer
SMARTY Pioneer

Smarty deals good but customer chat option is awful and tiresome.

@NavinaV_2077583 There is a reason that you need to go through web chat with the Support Team. Normally, you cannot simply decide to change your number unless there is a good reason and they will want to know a bit more about that before offering such a change.