New customer

[DermotC_3137523]

Just switched over and ticked all the boxes to keep my number. Now my account reads "awaiting number" 

There's no help, not even a chat bot, having regrets already! that guy in the gym that recommended these clowns!

[MSF]

@DermotC_3137523 If you have just switched, it Amy take a little while for the system to catch up. The request to port your number happens when you input the PAC code from your previous network (which I assume you did).

There is a chat bot: smarty.co.uk/contact 

Calling a firm clowns because you don't get an instant resolution - really?!

[DermotC_3137523]

"clowns" was me being polite. This is the worst I've ever seen

[Rebekah_150]

Hey DermotC_3137523,

If it has been over 24 hours since you received the sim, activated it and attempted to port, I recommend getting in touch directly here are all the ways to reach us, https://smarty.co.uk/contact.
  

[Mohamma_3162976]

This is fraud and scam I have been cheated. I getting out. No human voice. Web chat not accessible. I was told 50gb but got 16gb on payment. Big time fraud

[MSF]

@Mohamma_3162976  Do not make accusations that you cannot prove - it is called libel.

If you contact Smarty Support, they can offer you that deal without you making a fuss.

There is no 'human voice' because smarty keeps the costs down by only having web chat or email support.