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New customer

DermotC_3137523
SMARTY Rookie
SMARTY Rookie

‎16-01-2025 13:35 PM - last edited on ‎16-01-2025 14:01 PM by SMARTY Community Manager SMARTY Community Manager

Just switched over and ticked all the boxes to keep my number. Now my account reads "awaiting number" 

There's no help, not even a chat bot, having regrets already! that guy in the gym that recommended these clowns!

 

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3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

‎16-01-2025 15:57 PM

@DermotC_3137523 If you have just switched, it Amy take a little while for the system to catch up. The request to port your number happens when you input the PAC code from your previous network (which I assume you did).

There is a chat bot: smarty.co.uk/contact 

Calling a firm clowns because you don't get an instant resolution - really?!

 

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DermotC_3137523
SMARTY Rookie
SMARTY Rookie
In response to MSF

‎16-01-2025 16:26 PM

"clowns" was me being polite. This is the worst I've ever seen

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Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎16-01-2025 16:45 PM

Hey DermotC_3137523,

If it has been over 24 hours since you received the sim, activated it and attempted to port, I recommend getting in touch directly here are all the ways to reach us, https://smarty.co.uk/contact.
  

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