[Network Issue] Service Update

[YulianK]

Update 09:00

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.

If anyone is still having issues, they should restart their device which should reconnect them to our network.

We apologise sincerely for the issues yesterday.

[PeterMo_2886814]

Data services werent working.

[MARKTAY_3071641]

This is what happens when Vodafone get involved. For Three (and subsequently Smarty) to be down for this long, with absolutely no update or indication of resolution is classic Vodafone territory. Utter shambles. 

[Jamie]

When will my calls start to work?

[JillWat_2049725]

I'm really unimpressed with smarty this has been an entire day and I have missed five calls from my GPS surgery and therefore my appointment which will take another two weeks now to rebook thanks so much for **bleep** things up!

[MSF]

@JillWat_2049725 Why blame them? The system broke - never had a power cut or landline not work or car breakdown?

[GREGGSMAR_82167]

Same me spinal surgeon not happy

[Gav-Broon]

Correct the highlighted errors and try again.

• Maximum flood limit reached.

[Gav-Broon]

no data connection either!!

[ColinSa_2571747]

I live in Durham and I can’t make or receive calls been like this all day it’s a joke how smarty don’t have a contract centre when will my network return to normal 

[MSF]

@ColinSa_2571747 If they had a contact centre, that would push up costs and the customers (us lot) would end up paying for it.

Given that there is a national issue, what do you think your chances of getting through to a call centre would be right now? If you really want a callcentre, then you will need to join a main network that may have them....and pay accordingly.

It may well be that they do not know what is wrong with the Three network or the smarty section of it, so that means that they cannot know exactly when it will be fixed.

[ColinSa_2571747]

Calling using WhatsApp still works if that’s any help 

[PeterMo_2886814]

No it doesnt.

[MSF]

@ColinSa_2571747 Yes, you are correct. Problem for some people has been that they want to call people who are not on WhatsApp e.g. doctor, hospital

[RobertSt_165920]

Will customers be notified when it's back?, And couldn't you have messaged everyone if that's still working I've spent hours trying to figure this out

[TeresaJ_2872531]

Yeah me too , changing setting etc etc but then realised it’s the switch over to Vodafone from three that’s caused it after some googling 

[Geoffre_3139434]

network down ? 

[MSF]

@Geoffre_3139434   https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

[Wana5354]

Hi, I am based in Nottinghamshire and have been impacted by the network outage.  incoming and outgoing voice services outage. Can't retrieve voice mails. Am I in the affected area?

Thanks.

[MSF]

@Wana5354 It is a national issue.

[Wana5354]

Thank you.

[Jeanett_3339664]

Missing important calls from my Doctor... When will this be fixed??? Not safe at all!

[MSF]

@Jeanett_3339664 We do not know. The thread will be updated when they do know.

Do you know of any service that is 100% reliable for 100% of the time? Never had a power cut? Never had a car break down? Unfortunately, they cannot guarantee that things will never break down.

[Jeanett_3339664]

I'm 72 and not used to this....

[MSF]

@Jeanett_3339664  I am older than you, but service failures have no respect for age ☹️

[Jeanett_3339664]

I'm afraid... sorry...

[MSF]

@Jeanett_3339664 I would suggest that a landline could be the answer....but I know that they often break down for days on end (personal experience) and can be wickedly expensive.

Nw, when we were kids, not many people had a phone but then things were not so reliant on that type of communication. Progress????

[Roger82]

I thought WiFi calling was for times such as this?

Absolutely ridiculous service, last straw for me, 5 year customer next week and I'm gone baby

[Wana5354]

I have tried to make calls with the WiFi calling enabled but that does not work.

[MSF]

@Roger82 If the whole call system is down, I'm not sure that wifi calling helps as it needs to move back to mobile calling at some stage within the system.

[Roger82]

Hi,

I'm in Newport, South Wales and seem to be out of service all day, I've applied for multiple jobs over the last week and have been in contact with a few future possible employers, the issue today has been I've received 7 text nnnnñññ.saying I've got voicemail but then can't even access the **bleep** voicemail to see who has called me ( no missed calls are coming up with names or numbers) . 

I've obviously restarted the phone multiple times to no avail .. 

Can someone tell **bleep** is going on?

Thanks and regards 

Roger

[MSF]

@Roger82  The top post in this thread explains. They will update it when they have information.

[RGILL2]

I have been unable to make any calls since this morning..please can someone advice if there are any issues and when will they be resolved?

[Reynald_2993754]

Any update on the voice issue, this is disaster I cannot contact anyone and they cannot contact me also????

[KaiNorm_1133654]

Currently experiencing the call issue now also experiencing a data network issue I work on the road and am struggling to load things in areas with full 4G and 5G coverage 

[T70MSG]

Hi are SMS impacted as well. imessage works but sending a text fails all the time?

[MarcoLam86]

Casey said just Voice calls are still impacted. However, SMS service still not working. Because I need to receive SMS to log into other systems.

[GaryAng_1062774]

My phone is not able to call anyone and does not receive calls either.

[EmilyCusse12]

I am not able to place or receive any calls 

[MSF]

@GaryAng_1062774 There is  system outage for voice calls.

[PeterCl_2762454]

No voice service all morning. Any idea when this will be fixed?