[Network Issue] Service Update

[YulianK]

Update 09:00

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.

If anyone is still having issues, they should restart their device which should reconnect them to our network.

We apologise sincerely for the issues yesterday.

[clivejo]

This past two days, every-time I try to make an outgoing call the phone gets knocked off the Three/Smarty network.  I contacted Smarty support and was asked to "Reset my Network settings" which I refused to do because it deletes all of my saved Wifi passwords, removes all of my connected Bluetooth devices and having done this in the past consider it to be a waste of time.  Anyway, after arguing my point, the support person finally did a check and said that there was "upgrade/maintenance" work going on in my area, but only can be seen by Smarty employees!  I checked the "Network Status Checker" and nothing!  No SMS to inform customers of the planned work either.  This seems to be Smarty/Three's Modus operandi, what is the point of the Network Status Checker then?!?

[Mariusz_3360347]

yes smarty is ok as long as it works, when there is a problem, there is no support.
Fortunately there is a large selection of new operators, you have to stop paying for a service that does not work.
And the best thing to do is to file a class action lawsuit

[clivejo]

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@Mariusz_3360347 wrote:

And the best thing to do is to file a class action lawsuit

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How would that work?

[Sehnsucht]

It wouldn't - there's no such thing here!

[ScottBu_3389101]

Hi i am a new customer an i can not ring out or recieve calls. I understand there is a network issue but when is voicecalls normal resuming. Thanks

[LukaszW]

Does anyone know what's going on with the lack of network at Old Trafford and Eccles area?

[grahamba_143540]

Is there a problem with calls at Nottingham ng59dz ? Thanks

[RickyHo_3241370]

I am in london en6 and i can't make calls either. The webchat on smart is useless. 

[JamesElliker]

No calls inbound or outbound in Bradford, West Yorkshire

[MartinJ_2457459]

Same in Dorset. Texts and mobile data fine, just calls.

[StevenP_3155449]

Looks like it maybe a national outage, no calls here up in West Yorkshire.