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It looks like Smarty Guru is a Smarty Employe.Why are you responding if the lack of service doesn't bother you?It's not about the amount of money they give away but about the fact.

For example, that they are taking responsibility and the next bill will be reduced, because they do not provide the services I paid for.It is their responsibility to keep the service running and be ready to fix it in a moment if there is a problem.I ...

SORRY MEANS NOTHING 

we all want to know that 

indeed