[Network Issue] Service Update

[YulianK]

Update 18:00

We’re continuing to investigate an issue affecting voice services on our network.

Data services remain unaffected, so customers can make calls using third-party messaging apps.

A small number of text messages are also impacted. We understand how frustrating this is and sincerely apologise for the inconvenience caused.

[Lee_41]

Same here too, in Saddleworth.  Looks like a network issue. And right on the day I've got my car in for a service and expecting a call when it's done!

[Lee_41]

Yep, same issue here too, Saddleworth

[Mariusz_3360347]

Same problem in SE London call doesn't work at all.
Smarty support doesn't exist 

[Mariusz_3360347]

Same issue in SE London, I checked my sim on 2 phones with same result.

Silence wile trying to make a call 

[Frankie_1541491]

Same issue today in Manchester. 2 users both down

[clivejo]

This past two days, every-time I try to make an outgoing call the phone gets knocked off the Three/Smarty network.  I contacted Smarty support and was asked to "Reset my Network settings" which I refused to do because it deletes all of my saved Wifi passwords, removes all of my connected Bluetooth devices and having done this in the past consider it to be a waste of time.  Anyway, after arguing my point, the support person finally did a check and said that there was "upgrade/maintenance" work going on in my area, but only can be seen by Smarty employees!  I checked the "Network Status Checker" and nothing!  No SMS to inform customers of the planned work either.  This seems to be Smarty/Three's Modus operandi, what is the point of the Network Status Checker then?!?

[Mariusz_3360347]

yes smarty is ok as long as it works, when there is a problem, there is no support.
Fortunately there is a large selection of new operators, you have to stop paying for a service that does not work.
And the best thing to do is to file a class action lawsuit

[clivejo]

---

@Mariusz_3360347 wrote:

And the best thing to do is to file a class action lawsuit

---

How would that work?

[Sehnsucht]

It wouldn't - there's no such thing here!

[ScottBu_3389101]

Hi i am a new customer an i can not ring out or recieve calls. I understand there is a network issue but when is voicecalls normal resuming. Thanks

[LukaszW]

Does anyone know what's going on with the lack of network at Old Trafford and Eccles area?

[grahamba_143540]

Is there a problem with calls at Nottingham ng59dz ? Thanks

[RickyHo_3241370]

I am in london en6 and i can't make calls either. The webchat on smart is useless. 

[JamesElliker]

No calls inbound or outbound in Bradford, West Yorkshire

[MartinJ_2457459]

Same in Dorset. Texts and mobile data fine, just calls.

[StevenP_3155449]

Looks like it maybe a national outage, no calls here up in West Yorkshire.