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[Network Issue] Service Update

YulianK
SMARTY Community Manager SMARTY Community Manager
SMARTY Community Manager

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Update 09:00

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.

If anyone is still having issues, they should restart their device which should reconnect them to our network.

We apologise sincerely for the issues yesterday.

168 REPLIES 168

It wouldn't - there's no such thing here!

ScottBu_3389101
SMARTY Enquirer
SMARTY Enquirer

Hi i am a new customer an i can not ring out or recieve calls. I understand there is a network issue but when is voicecalls normal resuming. Thanks

LukaszW
SMARTY Pioneer
SMARTY Pioneer

Does anyone know what's going on with the lack of network at Old Trafford and Eccles area?

MarionB_3322795
SMARTY Rookie
SMARTY Rookie
 

grahamba_143540
SMARTY Pioneer
SMARTY Pioneer

Is there a problem with calls at Nottingham ng59dz ? Thanks

I am in london en6 and i can't make calls either. The webchat on smart is useless. 

 

No calls inbound or outbound in Bradford, West Yorkshire

Same in Dorset. Texts and mobile data fine, just calls.

 

Looks like it maybe a national outage, no calls here up in West Yorkshire.