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Nearly 5months and still not received referral reward

Eps1992
SMARTY Pioneer
SMARTY Pioneer

I referred my mum to smarty back in may. I received an email confirming she had signed up with my code. She is still with smarty and neither of us have received a gift voucher email like the T&C's state (and no it hasn't gone to spam before you ask). How do we get it!? Been almost 5mths now since she signed up. 

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@Eps1992  Web chat with Smarty Support for them to investigate.