09-30-2024 10:14 AM - last edited on 10-01-2024 12:59 PM by JodieC
Hi
I hope someone can offer some help please. I have checked on the dashboard and it shows that my area has got 4G ....fantastic, you may think, but why, as soon as I go more than 200 yards from home do have no signal? I missed a really important call a couple of days ago, but I cannot stay at home all the time. I never got a message to say my Samsung phone is no longer compatible. I have checked that roaming is turned on and that stays on even when I have lost the connection. In very simple terms, can someone please tell me what is wrong or should I just change to another provider, because sadly, currently, the way things are is not acceptable.
Thank you in anticipation of a straight forward, jargon free reply. : )
09-30-2024 10:26 AM
Are you sure you have no signal 200 yards from home, or are you just assuming so because your important call didn't come through?
Does your Samsung phone appear on Smarty's list of incompatible devices on this page?
09-30-2024 01:16 PM
@Elizabet_113990 Is it possible that your calls from home are in fact using wifi calling?