06-28-2023 06:54 AM - last edited on 06-28-2023 11:30 AM by YulianK
Hi,
06-28-2023 08:43 AM
Hello @Kingsle_2136321 If you closed off your old account before requesting a PAC code, that may explain why the number is not porting over.
I should also mention that Smarty runs on the Three network, so your local coverage is unlikely to be much better.
Thirdly, I would advise against posting any personal information on a public forum like this.
Finally, you could try a web chat with the Support Team, but I really wonder if they will be able to do anything about this situation.
06-28-2023 08:45 AM
@Kingsle_2136321 Is your new random number showing on your dashboard? If so, then the sim has been correctly activated. Again, if you do not have any service, it may be because the signal (from Three) is poor where you live.
06-28-2023 08:46 AM
If you have poor network coverage with Three, you will have poor network coverage with Smarty, as Smarty is owned by Three, so uses the Three network.
Surprised you didnt check this before getting a Smarty SIM card.
Start a webchat with Smarty. @Rebekah_150 may be able to help.
06-28-2023 11:58 AM - edited 06-28-2023 11:58 AM
Hey Kingsle_2136321,
Are you able to use any of the services, if you are the sim will have been activated and MSF
is correct if you didn't receive a PAC before closing the account or use it within the 30 days this will be why your number has not transfer. if you would like our team to assist you directly you can contact our chat team, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.
I hope that helps