Low data speeds

[GlennWi_1380241]

I joined smarty data only sim in December 22 and had fantastic data speeds of around 20mbs.

Over the last 6 weeks the speed has dropped to 2 or 3 mbps.

Smarty website states they are working on the mast locally and some reduction in speed expected ( really a drop of 20 mbps)

I have been speaking via Web chat with India and have some 51 e mails of them apologising and saying they will sort it or re imburse me.

Well as of an hour ago they have said there's nothing they can do and to check back in a week to cancel.

This is not the service I signed up for a expect from a company that advertises they have 95% of the country covered

[MSF]

While I do understand your frustration, having 95% of the country covered means that there is service available - maybe not at fantastic speeds. Do bear in mind that many customers want to make calls, send text messages and pick up a few emails and some WhatApp activity, or similar, so those speeds may well be sufficient for many.

[JasonBa_1078376]

Smarty might have 90% + coverage, but the signal / data  use is extremely poor. Not fit for purpose!! It is like it across the network spectrum 5/4g networks. 

[Chalkychap]

Seems this might be #LessSMARTY, #MoreMalarkey - online they appear to be referring to population coverage, not geographical coverage @GlennWi_1380241. 
🤔
Sometimes your local service might be degraded because of network faults, maintenance or other issues. 
Check for these online at https://www.three.co.uk/support/network_and_coverage/network_support. 

I've had a maintenance issue for over 10-months at my location, which I suspect is linked with the Three UK 3G network switch off, due for completion by the end of 2024. Apparently, this will mean better quality 4G and 5G service from 2025 onwards.
🤞

[fuzzy]

I had a similar experience. Like you I got poor response from India.
Later I spoke to Neha via the chat icon in bottom right of dashboard.
Neha advised I change my APN as follows (the quotes are for clarity only)...

Profile Name : from "3 UK" to " 3"
APN  : from "3internet" to "mob.asm.net"

I created a default APN with those two changes.
It speeded things up but I don't think it's as fast as when I first joined SMARTY, especially after 8 am. Hope it gets back to full speed when they complete the upgrade work they're doing on local masts.

[MSF]

@fuzzy  The article from Support Team does in fact suggest exactly those changes: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty