Keep my number

[StuartR_1957260]

I am trying to keep my number but the way they say it must be done does not look the Sam as my Dashboard what am I doing wrong?

[MSF]

You need a pac code from old network and then give Smarty details of your original number and the pac for them to start the process.

[MSF]

But doesn’t work on weekends. If you apply Monday morning, it should transfer by Tuesday 5pm

[StuartR_1957260]

Sorted thank you

[LoisBar_2633601]

I have the PAC code

[AdrianE_2145142]

Hi want to bring my old number over to smarty 

[MSF]

@AdrianE_2145142 In that case, this helpful article will tell you what to do: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number

Also, you can see what's necessary in your account dashboard.

[JJP2]

To add to the useful info from @MSF

Some networks don’t require you to add your birthdate when you request a PAC code by text. 

So, if ‘PAC ddmmyy’  to 65075 doesn’t work then :

Just text ‘PAC’ to 65075

Whichever network you currently use, it’s always 65075 that you text for a PAC code 

*PAC is “Porting Authority Code”

[jassingh]

Just to add to this @JJP2 , on some networks aside from providing date or birth (or nothing at all), they usually ask for a PIN which is what you will have set up with that provider for an online account etc. Vodafone is one that asks for a PIN along with the word PAC before sending the info.

[JJP2]

That’s useful to know @jassingh 👍