06-20-2023 04:01 PM
06-20-2023 05:14 PM
Sorry to hear that, Tom.
This is the Smarty community forum, populated by other Smarty users such as you and I.
In these circumstances, contact Smarty via webchat. They should be able to block the SIM in your stolen phone, thereby preserving your remaining minutes,text and data allowances, and also send you a new SIM, with your current number registered on it.
06-20-2023 10:35 PM
Hello @TomLock_721485 Here is an article telling you the procedure: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen