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I. Get back my number

Wiamgh2
SMARTY Rookie
SMARTY Rookie

Hello. 

I have not used this number for a while. Can i get it back

3 REPLIES 3

WelshPaul
SMARTY Centurion
SMARTY Centurion

No.

MSF
SMARTY Guru
SMARTY Guru

It Weill depend upon how long and under what circumstances.

Generally, you should have received an email from Smarty after 180 days of inactivity giving you a further 40 days to buy a plan. After the, your sim is deactivated and your number would be recycled after some time (I think it may be a further 6 months, but not certain).

Probably worth a web chat with Support Team to clarify where you stand - they can look at your account.

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey  Wiamgh2

 MSF  is correct, as long as your sim has not been paused for 6 months total (220 days) or suspended due to a breach of terms, you will be able to reactivate the sim.