Smarty paused account

[EmmaWha_1870814]

Hi, I have 3 sims mine & 2 of my sons..

Went to manually make his payment today(saturday) to which pops up smarty has paused it & to contact then.. 

I spoke with smarty yesterday so I could manually make my payment on my sim, which is upto date, my other sons sim is fine just checked..

Would anyone know the reason, ( it was showing auto renew was disabled I updated to auto renew then tried to make the amendments,I have a notification then to open my bank & approve which I do & shows the amount to be taken, I acknowledge it & have it say transaction approved, but no payment taken..

Any help or info please (I am a very new customer we've been with a month)

Thank you

[MSF]

Did they give you any reason?

Is it possible that they detected that their rules have been broken in some way? Business use could be one possibility.

Please see T&C's point 5.5 for some info - https://cdn.smarty.co.uk/files/SMARTY-Terms-And-Conditions.pdf?_gl=1*1qty0yb*_ga*NDQ3NjAxODQyLjE2NzY....

[Rebekah_150]

Hey  EmmaWha_1870814

We would need to take a look at your account, if you can reach out to our chat team we can assist you directly. https://smarty.co.uk/contact  and one of our advisors will be more than happy to help. Available daily from 8am – 8pm.