Group Owner - Change SIM Number

Hey Smoothy 🙌

Thank you for reaching out to our SMARTY community forum. 

Unfortunately, it is not possible to make a Nickname SIM a Group Owner. This is stated on our SMARTY support page. Please refer to the following link:

What is a Nickname SIM?

Our support page states:

• A Nickname SIM can only be managed by via the Group Owner account
• Group ownership cannot be transferred from the owner to the member (Nickname SIM)
• The option to add a separate email address or remove a Nickname SIM isn't possible

I apologise if this causes any frustration however, at this time, we are unable to fulfill your request. 

We love hearing from our customers and welcome all feedback! Your satisfaction is our top priority, and we truly value your input. We are constantly striving to improve and appreciate your thoughts on how we can do better.

Please let me know if you require additional information.

- Linsey