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Extra data plan

DavidWi_1438472
SMARTY Pioneer
SMARTY Pioneer

‎06-06-2023 06:59 PM - last edited on ‎07-07-2023 01:51 PM by SMARTY Community Manager SMARTY Community Manager

Not impressed with Smarty, I have purchased an extra 2gb of data plan,  and it appears that it is registered to me, but I can't access it. My new plan starts on 19 June and so I am without data access until then

 

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4 REPLIES 4

MSF
SMARTY Guru
SMARTY Guru

‎06-07-2023 08:38 AM

@DavidWi_1438472 Is it showing in your dashboard? If not, a web chat with Support Team will hopefully sort it for you.

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DavidWi_1438472
SMARTY Pioneer
SMARTY Pioneer
In response to MSF

‎06-07-2023 08:46 AM

Yes it is showing in my dashboard

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MSF
SMARTY Guru
SMARTY Guru
In response to DavidWi_1438472

‎06-07-2023 09:19 AM

@DavidWi_1438472 do you mean that data is now not working on your phone? May be worth turning the phone off and then on again to 're-register' it on the network.

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎06-07-2023 11:14 AM

Hey,

If you are still having issues with this please get in touch with our chat team and we can assist you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

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