Forum Discussion

DavidWi_1438472's avatar
DavidWi_1438472
SMARTY Pioneer
06-06-2023

Extra data plan

Not impressed with Smarty, I have purchased an extra 2gb of data plan,  and it appears that it is registered to me, but I can't access it. My new plan starts on 19 June and so I am without data access until then

 

4 Replies

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    07-06-2023

    Hey,

    If you are still having issues with this please get in touch with our chat team and we can assist you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

  • MSF's avatar
    MSF
    SMARTY Guru
    07-06-2023

    DavidWi_1438472 Is it showing in your dashboard? If not, a web chat with Support Team will hopefully sort it for you.

    • DavidWi_1438472's avatar
      DavidWi_1438472
      SMARTY Pioneer
      07-06-2023

      Yes it is showing in my dashboard

      • MSF's avatar
        MSF
        SMARTY Guru
        07-06-2023

        DavidWi_1438472 do you mean that data is now not working on your phone? May be worth turning the phone off and then on again to 're-register' it on the network.