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EU roaming not working

LaurenS_2643774
SMARTY Maverick
SMARTY Maverick

Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net. Roaming is switched on. I’ve re-started the phone a few times. 

i still have no internet. I specifically bought this plan because it said EU roaming was included, so quite annoyed that it’s not working! Currently limited to wifi.

1 ACCEPTED SOLUTION

@LaurenS_2643774  Worth checking the you do have mobile data roaming turned on in the phone settings.

If you cannot get service on a network, worth changing to manual network selection in your settings and then trying each in turn to see if any is better.

Don't forget the 12GB limit while roaming and also 60 day limit.

View solution in original post

44 REPLIES 44

MSF
SMARTY Guru
SMARTY Guru

@LaurenS_2643774  You do not say which country you are roaming in. Are you certain that the phone is finding an EU network?

From personal experience, EU Roaming works well in a number of different countries.

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Have you checked you're in one of SMARTY Mobile's inclusive EU roaming destinations, @LaurenS_2643774

If yes, are you near the border of a country not covered by inclusive EU roaming - sometimes you can pick-up a  signal from across a border, if it's 'stronger'.

 

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

This is the smarty community forum, we are customers just like you. 

Double check that you have changed the APN to “mob.asm.net”

Do a manual network selection, rather than letting your phone automatically select a network.

It may simply be that the location you are in has poor network coverage, which is outside the control of Smarty, as you are roaming on a foreign network. 

Took me days to find this solution! No coverage in Italy till I changed the APN. Now have data! Hope this works for rest of Europe and my travels as the data in UK was also very sporadic and dropped out constantly...

@Teaspoons  This is well covered on smarty web page: https://smarty.co.uk/roaming