EU roaming not working

[LaurenS_2643774]

Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net. Roaming is switched on. I’ve re-started the phone a few times. 

i still have no internet. I specifically bought this plan because it said EU roaming was included, so quite annoyed that it’s not working! Currently limited to wifi.

[MSF]

@LaurenS_2643774  You do not say which country you are roaming in. Are you certain that the phone is finding an EU network?

From personal experience, EU Roaming works well in a number of different countries.

[Chalkychap]

Have you checked you're in one of SMARTY Mobile's inclusive EU roaming destinations, @LaurenS_2643774? 

If yes, are you near the border of a country not covered by inclusive EU roaming - sometimes you can pick-up a  signal from across a border, if it's 'stronger'.

[JJP2RidesAgain]

This is the smarty community forum, we are customers just like you. 

Double check that you have changed the APN to “mob.asm.net”

Do a manual network selection, rather than letting your phone automatically select a network.

It may simply be that the location you are in has poor network coverage, which is outside the control of Smarty, as you are roaming on a foreign network. 

[Teaspoons]

Took me days to find this solution! No coverage in Italy till I changed the APN. Now have data! Hope this works for rest of Europe and my travels as the data in UK was also very sporadic and dropped out constantly...

[MSF]

@Teaspoons  This is well covered on smarty web page: https://smarty.co.uk/roaming