Forum Discussion
EU roaming not working
LaurenS_2643774 Worth checking the you do have mobile data roaming turned on in the phone settings.
If you cannot get service on a network, worth changing to manual network selection in your settings and then trying each in turn to see if any is better.
Don't forget the 12GB limit while roaming and also 60 day limit.
This is the smarty community forum, we are customers just like you.
Double check that you have changed the APN to “mob.asm.net”
Do a manual network selection, rather than letting your phone automatically select a network.
It may simply be that the location you are in has poor network coverage, which is outside the control of Smarty, as you are roaming on a foreign network.
Took me days to find this solution! No coverage in Italy till I changed the APN. Now have data! Hope this works for rest of Europe and my travels as the data in UK was also very sporadic and dropped out constantly...
Teaspoons This is well covered on smarty web page: https://smarty.co.uk/roaming
