Download Monthly Bill

[Nichola_1702921]

Hi,

I’ve been asked by my new GP for a copy of my last bill from my telephone service provider. I can’t see any reference to this in the Smarty  app or in the FAQs. Have I missed something?

[ReeceWe_3456771]

Can you smarty send my proof last bill payment to get adult content filter to be removed so I can enter a radio station competitions please 

[MSF]

@ReeceWe_3456771 

1. You are not writing directly to Smarty here. We are customers on this forum, just like you.

2. Smarty do not issue invoices/bills. There are details of your payments and usage on your Account Dashboard.

3. Details of how to turn off the Adult Content filter: https://help.smarty.co.uk/en/articles/1066648-parental-restrictions 

4. To enter competitions, do you need to send a text to a 5-digit number? This is a shortcake text and you will need to pay for an Out of Plan Add On to your account in order to pay for those. https://help.smarty.co.uk/en/articles/982374-our-add-ons 

[MSF]

Are they asking for that as a means of verifying your address?

On your account, you can only see a history of your payments here:

https://smarty.co.uk/dashboard/payments

That unfortunately will not provide evidence of where you live.

Perhaps you can ask the GP if there is some other utility bill that they will accept. A landline telephone bill or elec/gas bill might do the trick, as will Council Tax bills.

[Rebekah_150 · Accepted solution]

Hey Nichola

As we are a pre-pay service, intended for personal use, billing is not something we would provide

[PhoneNetwork]

apart from the fact people get asked for phone bills as proof of address / would like to have their phone bill in general as its helpful so this makes no sense and is stupid

[Rebekah_150]

Hey PhoneNetwork

similarly to a pay as you go we are a pre paid service so would not provide billing in the same way that you would receive from a contracted handset or SIM, this is the nature of the service.