Download Monthly Bill

[Nichola_1702921]

Hi,

I’ve been asked by my new GP for a copy of my last bill from my telephone service provider. I can’t see any reference to this in the Smarty  app or in the FAQs. Have I missed something?

[Rebekah_150 · Accepted solution]

Hey Nichola

As we are a pre-pay service, intended for personal use, billing is not something we would provide

[PhoneNetwork]

apart from the fact people get asked for phone bills as proof of address / would like to have their phone bill in general as its helpful so this makes no sense and is stupid

[Rebekah_150]

Hey PhoneNetwork

similarly to a pay as you go we are a pre paid service so would not provide billing in the same way that you would receive from a contracted handset or SIM, this is the nature of the service. 

[MSF]

Are they asking for that as a means of verifying your address?

On your account, you can only see a history of your payments here:

https://smarty.co.uk/dashboard/payments

That unfortunately will not provide evidence of where you live.

Perhaps you can ask the GP if there is some other utility bill that they will accept. A landline telephone bill or elec/gas bill might do the trick, as will Council Tax bills.