Chat line not connecting new sim

[Chalkychap]

Which chat line is that, @Michael_2466290?

[Michael_2466290]

Not connect to smarty after paying up after 2 days, can anyone help. 

Chat

[Chalkychap]

You'll need to contact the SMARTY customer care team, @Michael_2466290. 

Get in-touch at https://smarty.co.uk/contact - then scroll down to "Start a conversation".

I'm just a forum member like yourself, and privacy & security measures prevent forum members looking other customer accounts.

[Michael_2466290]

Hi thanks for the reply, chat line will not answer, I'm going round in circles!!

Paid up 2 days ago, and still not connected. 

Confused and frustrated.. 

[Chalkychap]

Usually you'll need to wait several minutes or more before one of the SMARTY advisers replies, when using the web chat, @Michael_2466290.

Have you activated your SMARTY SIM card?

[Michael_2466290]

Yes it's been activated apparently it's an issue at smarty's end. 2 days ago. 

I've been waiting to talk to an adviser 3 hrs now!! They've got my money now blank me, sweet. 

[Chalkychap]

Not sounding ideal, @Michael_2466290. The times I've tried SMARTY web chat, was lucky enough to start chatting with an adviser within 10-minutes.

[MSF]

@Michael_2466290 If you can see an active sim on your account dashboard plus an active Smarty plan and Network status check doesn't reveal a local issue, raise a complaint via the web page if Support Team not helping.