Charity donations by SMS
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โ13-12-2022
10:12 AM
- last edited on
โ21-07-2023
13:01 PM
by
JodieB
Hi I'm trying to make a donation to a charity by SMS and it keeps failing with Error 38. Can anyone help sort this error issue?
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Short codes
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โ13-12-2022 12:36 PM
Hey Ewshot
we unfortunately do not support short codes so you will not be able to donate this way
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โ16-12-2022 15:12 PM
Will this important feature be added soon?
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โ17-02-2023 05:42 AM
Just found this out trying to get sms updates/notifications for trains. Time consuming having to constantly check the app or online for updates. Not happy
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โ17-02-2023 09:12 AM
Unfortunately, SMARTY don't currently support text messages to short-code numbers.
Perhaps you can make your donation online @RonaMcg_1713124.
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โ17-11-2023 09:49 AM
I was just trying to donate by text to the Vernon Kay Children in Need ultra marathon BBC Radio 2 appeal and it wasn't working. I thought I was doing something wrong. I don't normally donate by text message but thought it would be convenient this time. I'll donate on the web instead. Thanks for asking the question and for the answers.
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โ15-11-2024 08:52 AM
Still does not allow, very poor. come on Smarty, otherwise an excellent service.
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โ15-11-2024 08:54 AM
This is still not an option, come on Smarty this is poor, otherwise an excellent service.
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โ15-11-2024 17:31 PM
@SimonPi_2719314 That's because it relies on the short code sms system and they don't support that.
Loads of threads on this from way back.
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โ16-11-2024 18:17 PM
yes I realise that! I was adding a comment to one of those threads having read it. Itโs been quite a while and itโs still an issue for people and thereโs no reason Smarty canโt use short codes.
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โ17-11-2024 11:04 AM
@SimonPi_2719314 Well there obviously must be some reason, it's just that we don't know what that is because they have never explained.
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