Cannot hear outgoing or incoming calls (not onnecting). Have volume high, do not disturb off etc.

[PennieGi_124578]

Confused

[Rebekah_150]

Hey PennieGi_124578,

There are a few reasons that this may be happening, I recommend that you speak to our customer care team who can offer account specific advice https://smarty.co.uk/contact  available daily from 8am – 8pm.