CAN'T RECEIVE verification code from bank

[Reagh_an]

CANNOT RECEIVE two-factor verification code by text from my bank. Therefore, I cannot access my online banking ever again if I stay with your network.

Do you see how that is not competitive in today’s market? If you don’t, you might want to join Trump in his business venture to produce the iPhone in the United States.

It's been a week and Urban Legend has it that this 'issue' should have self-corrected within a 'few days'. Looks like I'm heading back to my old provider, who served me well for NINE YEARS. I got greedy for your eleventy-bajillion gig to stream TV all day, but you're service is ABYSMAL. My former network let me run my personal finances without interference - and that's FAR more important.

[MSF]

@Reagh_an  Not much point in ranting here because we do not run Smarty. We are customers like you.

Never had a problem in receiving codes for authentication.

[Reagh_an]

It didn't happen to you therefore it can't be happening to me, or all the others complaining about the same issue on these very forums? And you have the title of 'guru'?

Says it all.

[MSF]

@Reagh_an  The ranks get earned by helping out on the forum. You can always follow some of my replies if you’re concerned 

[MSF]

@Reagh_an  Merely pointing out that it doesn’t happen to everyone.

[WynfordP_833657]

Hi, I'm experiencing the same problem, only this time receiving texts from Vodafone. I have tried logging on to my account and when it comes to the Security Code it never arrives. I've tried webchat and phoning VF but to no avail, all they say is have a word with your mobile provider! My last attempt is with 3's customer service. We'll see how it goes!!!!

[Reagh_an]

Hope you get it fixed! Funnily enough, a couple of hours after posting complaints on here, a week's worth of texts from my bank, Ebay and PayPal all came through at once. I don't believe in coincidence. It seems the techies stalk the message boards.

[Linsey]

Hey @Reagh_an 

We’ve responded to another one of your posts here. For further assistance, please reach out to our customer care team: Contact us - FAQ | SMARTY. If you’d prefer not to, and choose to switch back to your previous provider, that’s absolutely fine—we understand and respect your decision. However, we’re unable to resolve this issue through the community forum.

Thanks!