Forum Discussion
Can't make/receive calls?? Not necessarily a network problem!
I have the same problem. But not all mobile phones are sold by a network. Its perfectly possible to buy a mobile from an independent retailer that can attach to any network. From then on, yes, that mobile is tied to that network's firmware. In this case the network is Smarty. So surely Smarty is responsible for upgrading whatever needs to be done. Yes? No? I feel quite sober at the mo so this does feel like common sense. Any reactions, pps? Thanks.
No, when you buy a phone independently, it is not tied to the firmware of the first network you use. It is using generic firmware from the manufacturer, which may or may not contain a VoLTE configuration for the network you are wanting to use it with.
While Smarty can supply the necessary VoLTE configuration details to the manufacturer, only the manufacturer can get that configuration included in an existing device's firmware by including it in a software update for the device.
Unfortunately, depending on how old your Android device is and how good the manufacturer is at keeping its devices updated, such an update may never come.
It's a little different in the Apple world, where a network only needs to supply Apple with the config and it will be rolled out to virtually every iPhone still in use.
petehal_1316546 While I do understand your point, I'm not sure that you can expect any network (more so in the case of an MVNO) to cater for every phone. At least Smarty publish an article with a list of phones that won't work and info on how to find out if yours probably will.
I agree that it's hard to understand why each network seems to have a different protocol for VoLTE and wonder why there is no consensus.
