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Paused
So my account has been paused for over 3 hours now and even though I have a balance of £20 on my account in credit neither the team at smarty or myself can access my dashboard, is anyone else having ...
Cearan
27-01-2026
Auto-Renew
Call Issues
Customer Support
Dashboard
Data
16Views
0likes
0Comments
Group Plan SIM not arrived: unclear how to make sure replacement is correct number
Hi, I manage a group plan with some friends and family, my friend's SIM has not arrived and as group manager I'm trying to order a replacement SIM for her, so I select her, click on the replacement l...
SarahFi_2856892
27-01-2026
682Views
0likes
2Comments
Airtime Rewards
Does anyone know if Smarty is likely to join the Airtime Rewards programme (https://www.airtimerewards.co.uk/)?
Solved
Christo_1368906
27-01-2026
10KViews
2likes
9Comments
Need some help - Remote wifi
Hi everyone, We've purchased data only sim for our portable wifi device and nothing shows no signal... Cards activated Anyone can help?
Matthew_3769076
26-01-2026
6Views
0likes
0Comments
Multiple number
Hi How it is possible i can login my family number in a one app and checked how much data used. Also I refer to my wife and son and I didn't get any benefit.
WAQASMA_3735042
26-01-2026
Network
Refer a Friend
5Views
0likes
0Comments
Missing calls …
Missing all calls due to all calls going straight to voicemail. Spent hours with an understanding chat representative who had me reboot iPhone on/off; switch iPhone wifi off, reboot router (Community...
JamesAn_2918308
26-01-2026
426Views
1like
5Comments
Impossible trying to get on Smarty
we are trying to use Smarty but find it impossible. No human contact is very off putting. I have a pac number and clicked on 'send me a sim card'. My husbands doesn't even seem to be registered and...
RitaRey_3765772
26-01-2026
33Views
0likes
1Comment
Address fraud
I am an existing Smarty customer and previously very happy with them. I’ve had two SIM cards sent to my address for a third party who does not live here and never has done. Trying to get Smarty t...
WendyMc_1894068
26-01-2026
28Views
0likes
2Comments
Very slow speeds.
I've recently moved to smarty using an unlimited data sim for our 4g router as we live fairly rural. We have direct line of sight to 4 masts. Initially the speeds were as expected of between 25 - ...
Solved
ColinAi_2512243
26-01-2026
5.3KViews
0likes
9Comments
I bought a smarty sim
bought a smarty sim from argos 100GB for £10 but now my new account says 15 GB for £9. Can anyone enlighten me as to dealing with this?
VictorC_2527470
26-01-2026
45Views
0likes
1Comment