Hi All,Not sure if this would be of use to anyone but after just over 2 weeks with no inbound calls or texts, I finally found a solution.The problem was due to an error in the porting from my old provider to Smarty. After virtually every day web chat...
Hi Smarty community,Below is my daily update of the "Smarty Experience"In summary, since joining Smarty I have been unable to receive any call or receive any texts which I normally use for 2FA/MFA.For reference, this problem is due to a failure in th...
Hi Smarty community,I am posting every day to an update of my ongoing port problem.In summary, since joining Smarty I have been unable to receive any call or receive any texts which I normally use for 2FA/MFA.I am hoping that one day, someone within ...
Hi all,After now having no inbound calls or texts for 10 days (since joining Smarty), I have collated a summary of my experience of Smarty.The problem I am facing is due to a "split port" issue whereby the "Voice in" element of the port has not been ...
Hi all,Just thought I would post a quick message in the hope that after 10 days of not being able to receive inbound calls or texts after there was a problem porting my number, there maybe someone that could actully escalate this to get it fixed.I'm ...
Hi All,I finally found a solution and all is now working perfectly My solution was to get a PAC code from Smarty and port to a new provider which solved all the problems.Thank you to everyone on this forum for your help and support, it was apprecia...
Hi All,I finally found a solution and all is now working perfectly 珞My solution was to get a PAC code from Smarty and port to a new provider which solved all the problems.Thank you to everyone on this forum for your help and support, it was appreciat...
Thanks for your reply, Sorry, you are right the communication ombudsman. I did call them to hear about the 8 week wait.I have no doubt, Smarty is good when things go smoothly. Unfortunately, things do go wrong sometimes (porting or otherwise). My iss...
Thanks for your reply. I have already checked and I have to wait 8 weeks before I can lodge a complaint against them with Ofcom. I do appreciate your time though to offer help.I have tried to expedite a solution with 6 formal complaints so far and s...
Hi Chalkychap,Thats exactly what has happened. Unfortunately 13 days on web chat and 6 formal complaints have still failed to get Smarty to understands this. "Not so Smarty" in my opinion Literally this morning (23rd Jan), I received this after chas...
