Forum Discussion
Why is my plan being renewed when auto-renew is DISABLED?
So I've just gone to check on how much data I have left (my plan expires in 12 hours)... and after logging into the SMARTY app, it tells me that my plan is currently being renewed, even though I HAVE...
Perhaps another case of MORE malarkey, LESS SMARTY?
Have you spoken to SMARTY customer service about this, Vincent_1609?
The forum members here can't look at your SMARTY account, so renewal issues are something you'll need SMARTY to investigate.
Contact support online at https://smarty.co.uk/contact - advisers work 8am - 8pm daily.
Thanks for the reply Chalkychap... I made this post after support hours, and was shocked to see this message. I'm currently speaking to someone about it, and will hopefully get this resolved.
Okay Vincent_1609, hope an adviser can assist getting things sorted, without too much more malarkey.
