Activating a new sim card

[GingerTeN]

I ported my old number over to another network and now can't get my new (SMARTY) to activate 

[Chalkychap]

The forum members here can't look at your SMARTY account, @GingerTeN. 

SIM card activation issues are something you'll need SMARTY to investigate. 
Contact support online at https://smarty.co.uk/contact - advisers work 8am - 8pm daily.

[MSF]

@GingerTeN  Are you using a fresh email address? I'm not aware that you can activate a news with the old email address