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When someone rings me they don't hear a ringing sound.

SimonHo_2476958
SMARTY Rookie
SMARTY Rookie

Hi everyone,

Well this is bizzare. 

When ever my mum rings my mobile it will ring my end, can answer it etc no problem, but there is no ringing sound on her landline phone when she calls. 

When she rang my old EE number, works perfect, rings another number on smarty down south (I'm in Burnley Lancashire), but when she rings my sister who's on Smarty (lives in Oxford) the ringing sound is there. 

Ive done a full factory reset of my phone (google pixel 6a) still same problem. Drove around 40 miles away, still the same problem.

My mums on BRSK for her landline (fibre to the home) and we've contacted BRSK who have done a full diagnostics of the line with no fault found. 

Anyone else had similar problems like this?

Also it does it wether on 3g 4g or 5g .

1 REPLY 1

Chalkychap
SMARTY Major Player
SMARTY Major Player

Maybe somehow an issue with routing of the VoIP call over the various providers network infrastructures.

Perhaps SMARTY haven't provisioned your account 100% correctly, and this issue might be as a result. 

Has 3G network infrastructure switch-off happened in your area, or your sister's area, @SimonHo_2476958?