Voicemail message defaulting to basic setting

[sarahna_2344052]

HI

I create a custom voicemail message, saving for use on all messages.,  but after a period of time this defaults back to the basic setting.  Why?

[Chalkychap]

The SMARTY customer service should be able to help with this, @sarahna_2344052.

Contact them at https://smarty.co.uk/contact, then scroll down to "Start a conversation". Advisers are available 8am - 8pm daily.

[cdub]

Did you get this sorted out, I have had the same issue several times since this new voicemail system was introduced.

[cdub]

Did you get to the bottom of this? I have had the same problem recently.

[cdub]

I am also having the same issue, chatting to someone on the messaging system but they are just not understanding the issue.

[cdub]

The online Chat are just saying that

"I can raise a ticket and check if the custom voicemail can be kept, but there's no assurance that it can be fixed, as we have changed the voicemail system where a default message is set. "

Which is confusing because the voicemail system allows you to set a Personal Greeting or Unanswered Calls or Calls When I am Busy or Out Of Hours Calls or Extended Absence Greeting.

Come on Smarty this is not on, especially when I go on holiday and set an Extended absence greeting and end up getting loads of people calling me and not getting the message that I am away.

[MSF]

@cdub  As explained, these messages are not usually seen by Smarty hierarchy.

[cdub]

@MSFWould still like to hear from anyone else that is using a personal greeting and having the same issue and also if they managed to get the problem resolved or resolved it themselves.