Voicemail message defaulting to basic setting

The online Chat are just saying that

"I can raise a ticket and check if the custom voicemail can be kept, but there's no assurance that it can be fixed, as we have changed the voicemail system where a default message is set. "

Which is confusing because the voicemail system allows you to set a Personal Greeting or Unanswered Calls or Calls When I am Busy or Out Of Hours Calls or Extended Absence Greeting.

Come on Smarty this is not on, especially when I go on holiday and set an Extended absence greeting and end up getting loads of people calling me and not getting the message that I am away.

I am also having the same issue, chatting to someone on the messaging system but they are just not understanding the issue.

Did you get to the bottom of this? I have had the same problem recently.

Did you get this sorted out, I have had the same issue several times since this new voicemail system was introduced.

The SMARTY customer service should be able to help with this, sarahna_2344052.

Contact them at https://smarty.co.uk/contact, then scroll down to "Start a conversation". Advisers are available 8am - 8pm daily.