01-26-2024 01:12 PM
I am in the process of moving from Portugal back to the UK. I transferred my UK number to Smarty in December returning to Portugal in January. So far no issues, I have been able to use my UK number without problems however when a Portuguese number sends an SMS I dont receive it. I can send to Portuguese numbers and can send and receive from UK numbers.
Can anybody help as the banks here sometimes send codes via sms.
01-26-2024 05:43 PM
@PeterRa_2475840 Are they using +44 or 0044 as prefix? Are the banks using short code numbers to send from because Smarty do not support that system currently?
01-26-2024 10:40 PM
Thank you for your reply. I have asked someone to change to to 0044 and no change to the situation.
01-29-2024 10:19 AM
This sounds like something our customer services team will need to investigate you can contact them here https://smarty.co.uk/contact available daily from 8am – 8pm.
01-28-2024 11:28 AM
I think the issue maybe that my sim has my UK number without the international prefix. Is there a way to change this?
01-28-2024 11:47 AM
@PeterRa_2475840 I don't think that makes any difference and I'm not even sure that you can change it.
Your sim automatically 'identifies itself' on a network as being a UK sim - how would the foreign network know whether you were entitled to any service in that country otherwise?
01-28-2024 11:49 AM
Another thought.....is it only one person who cannot send you SMS? If so, are they sending from their contacts or by inputting the number?
01-28-2024 12:23 PM
I thought the same but my wife got her SMARTY sim at the same time as me. I set them up in the same way but she is able to receive SMS messages from Portuguese numbers while we are here and I can't. I have looked through to find differences and that is the only one I can see
01-28-2024 01:54 PM
@PeterRa_2475840 (Getting desperate here 😱) Any chance that you have blocked the number by accident? Is it all Portuguese numbers?
Have you already turned off the phone and then turned back on after a minute or two to try to force the sim to register agin on the network (in case of any error originally)?
01-28-2024 02:58 PM
The only issue appears to be with SMS messages from Portuguese numbers.
I have tried switching off, waiting ,then turning back on. Doesn't work.
My son arrives in a few days so no doubt he will explain in words of 1 sylable why he thinks I'm a muppet.
01-28-2024 04:59 PM
@PeterRa_2475840 When your son arrives...and before he explains why he thinks that you are a muppet...you may wish to remind him of the potential inheritance upon your ultimate demise that he may be about to lose if he chooses his words foolishly 🤔