Unable to receive SMS messages

[PeterRa_2475840]

I am in the process of moving from Portugal back to the UK. I transferred my UK number to Smarty in December returning to Portugal in January. So far no issues, I have been able to use my UK number without problems however when a Portuguese number sends an SMS I dont receive it. I can send to Portuguese numbers and can send and receive from UK numbers. 

Can anybody help as the banks here sometimes send codes via sms.

[MSF]

@PeterRa_2475840 Are they using +44 or 0044 as prefix? Are the banks using short code numbers to send from because Smarty do not support that system currently?

[PeterRa_2475840]

Thank you for your reply. I have asked someone to change to to 0044 and no change to the situation. 

[Rebekah_150]

This sounds like something our customer services team will need to investigate you can contact them here https://smarty.co.uk/contact available daily from 8am – 8pm.

[PeterRa_2475840]

I think the issue maybe that my sim has my UK number without the international prefix. Is there a way to change this?

[MSF]

@PeterRa_2475840  I don't think that makes any difference and I'm not even sure that you can change it.

Your sim automatically 'identifies itself' on a network as being a UK sim - how would the foreign network know whether you were entitled to any service in that country otherwise?

[MSF]

Another thought.....is it only one person who cannot send you SMS? If so, are they sending from their contacts or by inputting the number?

[PeterRa_2475840]

I thought the same but my wife got her SMARTY sim at the same time as me. I set them up in the same way but she is able to receive SMS messages from Portuguese numbers while we are here and I can't. I have looked through to find differences and that is the only one I can see

[MSF]

@PeterRa_2475840  (Getting desperate here 😱) Any chance that you have blocked the number by accident? Is it all Portuguese numbers?

Have you already turned off the phone and then turned back on after a minute or two to try to force the sim to register agin on the network (in case of any error originally)?

[PeterRa_2475840]

The only issue appears to be with SMS messages from Portuguese numbers. 

I have tried switching off, waiting ,then turning back on. Doesn't work.

My son arrives in a few days so no doubt he will explain in words of 1 sylable why he thinks I'm a muppet.

[MSF]

@PeterRa_2475840  When your son arrives...and before he explains why he thinks that you are a muppet...you may wish to remind him of the potential inheritance upon your ultimate demise that he may be about to lose if he chooses his words foolishly 🤔