โ10-20-2023 11:06 AM
โ10-20-2023 12:24 PM
There are a few reasons this may have happened and we would need to check your account which I am not able to do on this platform, if you can please contact our chat team, https://smarty.co.uk/contact one of our advisors will be more than happy to help, available daily from 8am โ 8pm.
โ10-20-2023 03:01 PM
@JohnFloo_973086 Don't you normally connect to Smarty, rather than Three itself?
โ10-23-2023 09:00 AM
Having exactly the same problem. Everything was fine until my plan renewed. Now I'm unable to use data, make calls or text. My wife is also on Smarty (her plan hasn't renewed yet) and she has no problems at all!
โ10-23-2023 11:59 AM
@Simon2238180 Is the plan showing as active on your a/c dashboard?
Have you contacted Support Team as suggested?
โ10-23-2023 12:43 PM
Yes and yes. Seems to be fixed now
โ10-26-2023 11:51 AM
@Simon2238180 ๐