03-03-2024 06:08 PM
I cannot work out how to activate a SIM which I have. It's a 'bonus' one which I'd have received some time ago.
I enter the last 12 digits of the SIM card on the website. Then I'm asked to login:
"Log in to finish activating. Log in to the account you created when ordering your SIM card."
I do this, but I end up at the dashboard of my account, with nothing obvious there relating to activation.
Is there something I'm missing? Is the SIM card cancelled at some point after it's sent out so that it cannot be activated? Maybe I need to use a different browser (I also tried on the android app and it didn't work).
Any help would be much appreciated, thanks.
03-03-2024 06:27 PM - edited 03-03-2024 06:32 PM
Hang on, let me try logging in with my wife's account....
edit: no good - she doesn't have a Smarty account 🙄
03-03-2024 06:32 PM
@why I think the general idea is that you give the sim to someone (in this case, your wife) and they are encouraged to start an account using it. They then use their one email address to start the account.
03-03-2024 06:45 PM
Thanks for answering. I was expecting to create a new account with a new email address as I went through the activation process, but after I enter the SIM number I get that message:
"Log in to finish activating. Log in to the account you created when ordering your SIM card."
I don't see a way to create an account without ordering another SIM card. Perhaps I need to order another SIM card in order to use the one I'm holding?
03-03-2024 06:57 PM
@why Are you following the instructions in this article?: https://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop...
03-03-2024 07:14 PM
Yes, after step three I get the message "Log in to finish activating. Log in to the account you created when ordering your SIM card". So I do that and it just takes me to my dashboard.
03-03-2024 07:34 PM
Maybe the SIM card is associated with an older account which was closed because of inactivity. That's my best guess at the moment. If that's the case, @MSF , I'm sorry for wasting your time. I do appreciate your help.
03-03-2024 07:36 PM
@why De nada!!