Forum Discussion
Unable to activate SIM - unexpected behaviour
Thanks for answering. I was expecting to create a new account with a new email address as I went through the activation process, but after I enter the SIM number I get that message:
"Log in to finish activating. Log in to the account you created when ordering your SIM card."
I don't see a way to create an account without ordering another SIM card. Perhaps I need to order another SIM card in order to use the one I'm holding?
why Are you following the instructions in this article?: https://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop-or-other-online-supplier
Yes, after step three I get the message "Log in to finish activating. Log in to the account you created when ordering your SIM card". So I do that and it just takes me to my dashboard.
