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No sound making or receiving calls

JoanneR_2446511
SMARTY Pioneer
SMARTY Pioneer

Hi, when making and receiving calls I can hear the other person perfectly but they cannot hear me. It is so frustrating! This is only when I make calls mobile number to mobile number, so it is not any fault with my phone. Because if I call people over Facebook messenger or What's App the sane people can hear me perfectly! I think this is a problem on Snarty's end.

2 REPLIES 2

Chalkychap
SMARTY Major Player
SMARTY Major Player

Sounds like you'll need to chat with the customer service team about your SMARTY account, @JoanneR_2446511

Contact them online at https://smarty.co.uk/contact, then scroll down to "Start a conversation".  

The advisers work between 8am - 8pm every day.

Forum members can't access other SMARTY accounts, for your account's privacy and data protection @JoanneR_2446511

JoanneR_2446511
SMARTY Pioneer
SMARTY Pioneer

Thank you. They couldn't help. They say it is my area coverage / congestion problems. I am moving to Vodafone, as there is no solution with Smarty.