Transfer

[Roxanne_1900163]

Anyone know how long number transfer takes? It’s been 2 days and still no transfer 

[Chalkychap]

Usually it's the next working day, if the PAC is submitted before 5pm.
After 5pm will delay the transfer by an additional working day @Roxanne_1900163.

Weekends and Bank Holidays are not counted as working days.

[MSF]

Hello @Roxanne_1900163  When you completed the request, you should have been given a date for the transfer - normally anytime up to 5pm on that day.

As @Chalkychap says, you don't count Bank holidays or weekends. If you ordered it yesterday morning (Tuesday 09), it should complete by today (Wednesday 10) at 5pm - unless you were informed otherwise.

Keep checking your dashboard as this should let you know what your number is i.e. when your old number has ported over.

[Roxanne_1900163]

Ahh ok thank you. I done this around 3pm Monday, which was a bank holiday

[Chalkychap]

If SMARTY stick to their published timescales for number transfers, the number you wanted to keep should start working with your SMARTY SIM card by 5pm today. 

Good luck @Roxanne_1900163.