Recently had a problem with no 5G and very poor Signal, looking at router although full 4g and 5g available but showing connection to 4g+ . It looked like access to 5g had been switched off so decided to contact chat.
I was immediately told that 5g was not available at my location (even though I had used it for over a year) and there was no problem with the network. Gave up after a lot of backwards and forwards about an hours chat!
Used the Smarty app/ Web site to check showed availability of 5g and after check problems with local mast that was being worked on probably 5 minutes spent! Engineers have fixed problem now better than ever.
Why do the chat operators not have access to the information and basically just told me I was stupid and ignored everything I said.
Anyone have any ideas since the only way to access Smarty is through chat?
